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Thank you for choosing The Cookie Project! Please take some time to read our store policy. By placing your order, you are agreeing to these terms and conditions.

Order processing:

  • We bake your cookies fresh to order.

  • They are processed on a first-come, first-served basis.

  • To ensure availability, order as early as possible.

Custom quotes:

  • Custom requests or bulk orders require at least 2 weeks notice

  • To secure your booking, we require a 50% deposit by the due date specified.

  • The remaining balance must be paid 1 week before pick-up or delivery date.

  • Your order will not be completed until we have received full payment.


  • Seasonal sets require pre-ordering and full payment at the time of ordering

  • We accept payment through Square, which accepts most major credit and debit card

  • We can only fulfill your order after receiving full payment.


  • Unfortunately, we do not refund for orders cancelled

  • Changes can be made to the order but no later than two weeks of the due date

Cookie care:

  • Our cookies are baked fresh to order.

  • They can last up to 4 weeks if kept in their original heat sealed packaging.

  • Once opened, store in an airtight container, away from direct sunlight.

  • Do not refrigerate.


  • Cookies are made in a kitchen that also processes nuts, dairy, gluten and other common allergens.

  • While we take every precaution to ensure that our cookies are safe for all customers, we cannot guarantee that our cookies are allergen-free.

  • Please note that the cookies are not organic, gluten free, or vegan. Contact us if you require gluten or vegan option.



  • Seasonal sets are specifically curated and cannot be changed, expect for those with personalisation options.

  • Each cookie is hand-crafted and may differ slightly from photos.

  • Packaging may also vary depending on availability.


Social Media

  • We take photos of cookie orders for our social media channels.

  • If you don't want your cookies photographed please let us know when placing your order.

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