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SHIPPING / PICK - UP POLICY

We are dedicated to providing you with high-quality cookies and a positive shopping experience. Please read our shipping policy carefully to ensure that you understand our shipping process and delivery times.

Shipping Methods:

  • We offer express post shipping through Australia Post.

  • We also do local pick-up for customers.

Pick-up:

  • We will agree on a pick-up date, time and location at the time of ordering.

  • Please arrive at the agreed upon time to ensure your cookies are fresh and ready for you.

  • Let us know if you are running late to make alternative arrangements.

  • Customer or their agent assumes all liability and responsibility for the condition of the product/s upon leaving the premises.

  • We do not accept refunds for orders that incur damage once picked up.

Shipping rates:

  • Shipping rates are calculated based on the weight of the cookies and the shipping address.

  • The shipping cost will be displayed at checkout before the order is completed.

Shipping Destinations:

  • We ship within Australia only.

  • We do not ship to P.O. Boxes or international addresses.

Delivery Time:

  • Delivery time varies depending on the shipping address.

  • Generally, orders within metropolitan areas will arrive within 2-4 business days while delivery to regional areas may take longer.

  • We are not responsible for any delays caused by the shipping carrier.

  • Australia Post may experience shipping delays due to the ongoing impact of COVID-19 which are not within our control. We apologise for any inconvenience this may cause.

Packaging:

  • We take great care in packaging our cookies to ensure they arrive fresh and delicious.

Order Tracking:

  • You will receive a tracking number via email once your order has been shipped.

  • You can track your package using the tracking number provided.

  • Please ensure the address at the time of ordering is correct as a re-delivery fee will be issued.

Return Policy:

  • Due to the perishable nature of our product, we do not accept returns.

  • If your cookies arrive damaged, contact us within 24 hours of delivery with a photo of the damaged cookies and packaging. We will do our best to make it right.

Thank you for choosing The Cookie Project! If you have any questions or concerns, contact us on hello@thecookieproject.com.au.

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