We are dedicated to providing you with high-quality cookies and a positive shopping experience. Please read our shipping policy carefully to ensure that you understand our shipping process and delivery times.

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Shipping Methods:

• We offer express post shipping through Australia Post.

• We also do local pick-up for customers.

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Pick-up:

• We will agree on a pick-up date, time and location at the time of ordering.

• Please arrive at the agreed upon time to ensure your cookies are fresh and ready for you.

• Let us know if you are running late to make alternative arrangements.

• Customer or their agent assumes all liability and responsibility for the condition of the product/s upon leaving the premises.

• We do not accept refunds for orders that incur damage once picked up.

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Shipping rates:

• Shipping rates are calculated based on the weight of the cookies and the shipping address.

• The shipping cost will be displayed at checkout before the order is completed.

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Shipping Destinations:

• We ship within Australia only.

• We do not ship to P.O. Boxes or international addresses.

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Delivery Time:

• Delivery time varies depending on the shipping address.

• Generally, orders within metropolitan areas will arrive within 2-4 business days while delivery to regional areas may take longer.

• We are not responsible for any delays caused by the shipping carrier.

• Australia Post may experience shipping delays due to the ongoing impact of COVID-19 which are not within our control. We apologise for any inconvenience this may cause.

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Packaging:

• We take great care in packaging our cookies to ensure they arrive fresh and delicious.

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Order Tracking:

• You will receive a tracking number via email once your order has been shipped.

• You can track your package using the tracking number provided.

• Please ensure the address at the time of ordering is correct as a re-delivery fee will be issued.

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Return Policy:

• Due to the perishable nature of our product, we do not accept returns.

• If your cookies arrive damaged, contact us within 24 hours of delivery with a photo of the damaged cookies and packaging. We will do our best to make it right.

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Thank you for choosing The Cookie Project! If you have any questions or concerns, contact us on hello@thecookieproject.com.au.

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